At White Wallaby, we are committed to providing a Laundromat & Laundry service that is accessible to everyone. We believe in inclusivity and strive to create an environment where all customers can enjoy our services without barriers. This statement outlines our commitment to accessibility.

Accessibility Statement

White Wallaby Laundromat & Laundry Service – New Norfolk, Tasmania

This statement was last updated on 1st June, 2026. We at White Wallaby Services are dedicated to ensuring that our laundry services at 9A High Street, New Norfolk are accessible to all individuals, including those with disabilities.

Our Commitment to Accessibility

White Wallaby Laundromat & Laundry Service is committed to providing an inclusive, accessible, and welcoming environment for all customers. We aim to meet the requirements of the Web Content Accessibility Guidelines (WCAG) where applicable and continuously improve the accessibility of both our physical premises and customer services.

We recognise that accessibility is essential to ensuring all people can independently and comfortably access laundry services, including people with disability, older people, and those with temporary or situational limitations.

Internal Layout and Equipment Accessibility

Inside the laundromat:

Aisles are wheelchair accessible throughout the premises
All washing machines are front-loading and installed at accessible heights suitable for wheelchair users
All dryers are front-loading
Two dryers are specifically positioned for easy wheelchair access
The layout is designed to allow movement for wheelchairs and mobility aids

Customer Support and Assistance

We provide multiple ways to support customers:

Staff assistance is available on request
Clear written instructions and signage are provided throughout the laundromat
A step-by-step instructional video for using the payment kiosk is available and pinned on our Facebook page
Contact phone numbers are displayed throughout the laundromat for both calls and SMS/text messaging
An assistance button is available on-site for direct support
Email contact is available for customer enquiries
Service animals are welcome at all times
Pickup and delivery service is available for all customers, including those with mobility limitations

Physical Access to Our Premises

Our laundromat has been designed to support easy, step-free access:

Step-free, level entry into the laundromat
Main entrance door approximately 840mm wide
Door opens inward to the right
A hinged side door can be opened with assistance to provide a wider entry if required
Direct parking available at the front of the premises
Additional street parking available along the main street
Two accessible parking spaces located directly across the street
Customers may temporarily park in the driveway next to the laundromat for loading and unloading laundry

Toilets

There is no customer toilet on-site.

However, an accessible public toilet is available approximately 70 metres away at the Derwent Valley Council Chambers.

Sensory Environment and Comfort

We aim to create a calm, clean, and comfortable environment:

Comfortable padded seating is available for customers
A table are provided for convenience
Bright, clean LED lighting throughout the laundromat, including exterior lighting day and night
Skylight providing natural light
No background music is played
Environment is well ventilated
Typically mild fresh laundry scent
Clean white interior design
A gallery display featuring Tasmanian scenery photography and local artwork
Live indoor plants to enhance comfort and create a relaxing atmosphere

Contact

Customers can contact us via phone, SMS, or email, or by using the on-site assistance button. Contact details are clearly displayed inside the laundromat.

Our website is designed following the WCAG 2.1 guidelines and meets Level AA compliance. We have made several adaptations to ensure our content is accessible, including:

Feedback and Assistance

Ongoing Improvement

We welcome feedback from customers on how we can improve accessibility. Continuous improvement is part of our commitment to ensuring everyone can use our services safely, comfortably, and independently.